Port Transport
A small business with a talented team facilitating local transport between ports, depots and freight stations.
Expanding service offerings without expanding administrative capacity
Project Background
This business is renowned for excellent customer service. Realising their ambition to grow while maintaining their reputation was challenging due to the increase in administrative work that typically drains the capacity of profitable resources.
The business has 5 team members with less than 1 hour of weekly capacity for throughput of 3 company tariffs, 30+ client specific contracts, 15+ different billing use cases, 150+ weekly transport job invoices.
The limited capacity and capability forced the business to outsource operational resources, complicating the development of new service offerings.
We were tasked to identify opportunities for growth where administrative automation is part of the service process.
Project Goals
Helping the business sell new service offerings on an additional value basis without sacrificing customer specific requirements.
Ensuring that the automated billing workflow and transaction interface with clients, reflect rate changes real time and communicate updates effectively.
How we helped their team
Step 1
We measure the throughput of administrative processes associated with service offerings.
Step 4
We created a billing proof of concept that aligned process and system configuration with client specific requirements.
Step 2
We understood customer specific requirements that impacted administration and operations.
Step 5
We implemented CargoWise Workflow and E2E Integration as the new foundation of business growth and reach.
Step 3
We understood the commercial strategy behind outsourced operational resources.
Step 6
We used our management accounting expertise to create an execution strategy that delivers a competitive advantage.
Project Outcomes
Revenue Stream
Full integration of receivable invoices as a new service offering.
Process
100% Automated billing workflow and profit margins managed by exception only.
Outsourcing
Rate management outsourced with service level agreed turnaround times.